At Factory Price Mall, we strive to deliver your orders safely, accurately, and promptly. Please read our comprehensive Delivery and Store Pickup Policy below to understand how your orders are fulfilled.
1. Order Processing Time
All orders are processed within 1 to 7 business days (excluding Sundays and official public holidays) after receiving your order payment confirmation. You will receive an email or SMS notification once your order is confirmed and ready for dispatch or pickup.
2. Delivery Options & Shipping Rates
We provide nationwide delivery services across Ghana under two pricing models based on your specified address:
Greater Accra Region (Express Distance-Based Delivery)
Delivery fees for destinations within Greater Accra are dynamically calculated based on the exact distance in kilometers from our store to your delivery location.
- Distance and shipping costs are calculated automatically at checkout when you select or add your address.
- Delivery within Greater Accra is typically completed within 1 to 7 business days of order processing.
Regions Outside Greater Accra (Regional Standard Shipping)
For all orders outside Greater Accra, we offer a flat-rate shipping fee:
- Standard Flat Rate: GH₵ 30.00
- Regional orders are dispatched via verified regional courier logistics and typically arrive within 1 to 7 business days depending on the location.
3. Store Pickup Policy
Customers who prefer to collect their purchases directly can select Store Pickup during checkout.
Pickup Details & Charges
- Service Charge: A 2% service fee applies to all store pickup orders to cover order staging and processing.
- Pickup Address: 123 Main Street, Accra, Ghana
- Store Opening Hours: Mon-Sat 9:00 AM - 5:00 PM
- Contact Phone: +233 24 079 5803
Important 3-Day Pickup Limit
You have up to 3 calendar days from the date your order is confirmed to pick up your order from our store. If an order is not collected within 3 days, it will be automatically cancelled.
What to Bring for Store Pickup:
- Your Order Confirmation number / Invoice receipt.
- A valid Ghana card matching the contact name on the order, or authorization phone confirmation if sending a representative.
4. Customer Address Accuracy & Contact
Customers are responsible for providing complete, accurate address details and a reachable active phone number at checkout. Our delivery personnel will attempt to contact you prior to or upon arrival at your location.
If a delivery fails due to an incorrect address, unreachable contact number, or absence at the specified location, re-delivery attempts may incur an additional delivery charge.
5. Delivery Issues & Contact Us
Please inspect your order upon receipt. If you experience any issues with your delivery or have questions regarding your pickup order, please reach out to us promptly:
- Phone: +233 24 079 5803
- Contact Page: Contact Support