How to place an order?
rowse our products, select the item you want, choose the required size, or quantity where applicable, and proceed to checkout.
Can I cancel my order after placing it?
Orders cannot be cancelled once they have been confirmed. Please review your order carefully before making payment.
Do you offer refunds?
No. All purchases are final. A refund will only be issued if an item you have already paid for is sold out or unavailable.
What happens if the item I ordered is sold out?
If you have already paid for an item that is unavailable, we will contact you and arrange a refund for that item.
Can I exchange an item?
No. We currently do not offer exchanges, so please ensure you select the correct item before completing your purchase.
How can I contact Factory Price Mall?
You can contact us through the contact information provided on our website or through our social media pages.
How long does delivery take?
Delivery times depend on your location and the delivery option selected at checkout. Your estimated delivery time is between 24 to 72hrs.
Can I change my delivery information after placing an order?
Please contact us as soon as possible if you notice an error in your delivery details. Once an order has been dispatched, changes may no longer be possible.